Some employers pay for a completed job, but others pay by the hour. “When you buy software development by the hour, what are you buying?  Hours” was posted on Twitter by Brad Murphy on January 24, 2012.
 
“I say when you pay for service by the hour, you buy hours, not service, and certainly not value” was posted on Twitter by Jeffrey Carr on December 20, 2013. “@tcorcoran because when you buy service by the hour, you buy hours not service- & it’s a buyer’s, not seller’s gig” was posted on Twitter by Jeffrey Carr on July 10, 2014. “Customer POV: when you buy service by the hour, you buy hours, not service” was posted on Twitter by Jeffrey Carr on January 28, 2018.
 
Jeff Carr was featured on the Legal Rebels Podcast of the ABA (American Bar Association) on March 13, 2019, where he again said, “There’s an old saying that if you pay for service by the hour, you buy hours and not service.” Carr’s philosophy is that if you pay a law firm by billable hours, you’re buying lots of billable hours.
   
         
Twitter
Brad Murphy
@BradAMurphy
When you buy software development by the hour, what are you buying?  Hours.
9:13 AM - 24 Jan 2012
 
Twitter
Jeffrey Carr
@CarrNext
Valorem calls it: http://www.patrickjlamb.com/2013/12/13/kaye-scholers-clients-need-to-check-their-bills/#.UrR_HEo4C9U.twitter … - I say when you pay for service by the hour, you buy hours, not service, and certainly not value
12:33 PM - 20 Dec 2013
   
Twitter
Jeffrey Carr
@CarrNext
Replying to @johnmbyrne
@johnmbyrne @ValoremLamb @tcorcoran because when you buy service by the hour, you buy hours not service- & it’s a buyer’s, not seller’s gig
3:17 PM - 10 Jul 2014
   
Twitter
Jeffrey Carr
@CarrNext
More Jeffrey Carr Retweeted Peter Carayiannis
Customer POV: when you buy service by the hour, you buy hours, not service. Get on with it with value buying: V=E3 (Effectiveness + Efficiency + (customer) Experience) Jeffrey Carr added,
Peter Carayiannis
@pcarayiannis
Love this podcast.  Are you a lawyer, accountant, architect, engineer… any knowledge worker stuck selling services by the hour?  Listen to these guys and open your eyes and your mind to getting away from the #billablehour tyranny. https://twitter.com/ronaldbaker/status/956897098565410816 …
7:52 AM - 28 Jan 2018
       
ABA (American Bar Association) Journal—Legal Rebels
LEGAL REBELS PODCAST
Not content with retirement, Jeff Carr continues the fight against billable hours
March 13, 2019, 6:00 am CDT
By Jason Tashea
When Jeff Carr first retired in 2014, he reflected back on being an associate at Cadwalader, Wickersham & Taft in the 1970s. At the time when he started his career, he “immediately realized that there was a disconnect between the interests of the firm and the customer.”
 
Since then, he has been on a 40-year path of improving lawyer efficiency and effectiveness.
 
“There’s an old saying that if you pay for service by the hour, you buy hours and not service,” he says. “And I still believe that very much.”
 
YouTube
Jeff Carr continues his fight against billable hours
LegalTalkNetwork
Published on Mar 13, 2019
Jeff Carr has been on a 40-year path of improving lawyer efficiency and effectiveness. “There’s an old saying that if you pay for service by the hour, you buy hours and not service,” he says. “And I still believe that very much.” In this episode of the Legal Rebels Podcast, Carr speaks with ABA Journal reporter Jason Tashea about why he came out of retirement, and how his principle of the Three Es calculated the value of legal services to clients.
 
Above The Law
Winter is Here… And so are Legal Podcasts
Need something to tide you over until Game of Thrones finally returns? Legal Talk Network has the perfect legal podcasts to make your wait for winter productive.
By LEGAL TALK NETWORK
at 10:54 AM March 20, 2019
(...)
JEFF CARR CONTINUES HIS FIGHT AGAINST BILLABLE HOURS
“There’s an old saying that if you pay for service by the hour, you buy hours and not service,” says Jeff Carr, who sees the truth in such a sentiment. He shares about what has added value to the legal services he provides in this episode of Legal Rebels.