“The customer is always right” is a business slogan. “The customer is not always right. Sometimes the customer is a twat!” is a jocular saying that has been printed on many images.
   
“Sometimes the customer isn’t right, sometimes the customer is a twat. #customerservice” was posted on Twitter by jackie jormp jormp on November 13, 2011. “The customer is always right rule doesn’t apply when the customer is a twat” was posted on Twitter by Alex Whitthorn on February 28, 2013.
 
The saying became popular in October 2015. “The customer is not always right sometimes the customer is a twat!” was posted on Twitter by Andy Upton on October 14, 2015. “The customer is not always right, sometimes the customer is a twat” was posted on Twitter by Amy Jones on October 16, 2015. “The customer isnt always right sometimes the Customer is a twat” was posted on Twitter by Snekrephillia on June 8, 2017.
   
     
Twitter
jackie jormp jormp
@swampyj0
Sometimes the customer isn’t right, sometimes the customer is a twat. #customerservice
1:43 AM · Nov 13, 2011·Twitter SMS
   
Twitter
Alex Whitthorn
@AlexWhitthorn
The customer is always right rule doesn’t apply when the customer is a twat
10:57 AM · Feb 28, 2013·Twitter for iPhone
   
Twitter
AIMEE
@_aimeeharper
Hate the phrase ‘the customer is always right’ at work cos 9/10 times, the customer is a twat
11:11 AM · Sep 26, 2015·Twitter for iPhone
   
Twitter
demi-leigh
@demididthatt
i’ll tell you now the customer is not always right in fact more times than not the customer is a twat
6:55 AM · Oct 3, 2015·Twitter Web Client
   
Twitter
Andy Upton
@upton_andy
The customer is not always right sometimes the customer is a twat!
3:44 PM · Oct 14, 2015·Twitter for iPhone
   
Twitter
Amy Jones
@AmyLJones101
The customer is not always right, sometimes the customer is a twat.
2:51 AM · Oct 16, 2015·Twitter for iPhone
   
Twitter
Ki⨺ ॐ
@KaroonKia
The customer is not always right…
Sometimes the customer is a twat!
‘Words of wisdom’
8:44 PM · Oct 26, 2015·Twitter for Android
   
Twitter
Vivienne Moss
@viviennemoss
The customer is not always right…Sometimes the customer is a TWAT!
3:15 PM · Mar 16, 2016·Twitter Web Client
   
Twitter
Tony-Wan Kenobi
@TonyPgaming
The customer is not always right
Sometimes, the customer is a twat.
5:05 PM · Aug 2, 2016·TweetDeck
   
Twitter
David Bowles
@david1_bowles
The customer is not always right…Sometimes the customer is a twat!
More like this at http://suescornerweb.com/House-DishesMenu.shtml
8:46 PM · Oct 11, 2016·Twitter Web Client
   
Twitter
alex
@alxclvrkson
“the customer isn’t right. The customer is a twat”
8:20 AM · Oct 25, 2016·Twitter for iPhone
   
Twitter
Snekrephillia
@toothill_james
The customer isnt always right sometimes the Customer is a twat
6:47 AM · Jun 8, 2017·Twitter for Android
 
Twitter 
Barrie Crampton
@BarrieCrampton
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6:25 AM · Jul 9, 2021·Twitter Web App
 
Twitter
Robb J Kirby-Wilson
@KirbyWilsonRobb
Replying to @BBCNews
And this is one of the reasons I left hospitality after 25years. Customers think they can talk to you like shit, and have no understanding of what it’s like to work in a bar or restaurant. The customer is not always right. Sometimes the customer is a twat.
12:43 PM · Aug 21, 2021·Twitter for Android